Store policies
Shipping
We have factories located in the US and EU. If you order within this territories you should get your product within 5 business days.
If you are outside this areas, you can still order, but expect longer shipping times.
| Shipping method | Cost | Domestic delivery (US/EU/UK) | International delivery |
|---|---|---|---|
| Standard | From USD 4.75 | 2-5 business days (most Print Providers) | 10-30 business days |
| Express* | USD 7.99 (+ 2.40 for each additional item) | 2-3 business days (incl. production) | n/a |
* Available for specific products
If ordering internationally, we do not make ourselves responsible for customs charges and delays. We are working to reach more territories in Asia for the future.
Return policy
We are a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
However, in case of a damaged product or an error, we do offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team sending a message to support@lolisenpai.com and provide a clear photo showing the issue.
In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.